Find answers to common questions about our handmade ceramic products and services.
MemoryMud creates handcrafted ceramic pieces that can store and preserve your precious memories. Each piece is uniquely made and can contain a hidden message or memory that can be discovered when you open it, like a fortune cookie.
Yes, every ceramic piece is handcrafted by skilled artisans. Because each piece is handmade, slight variations in size, color, and texture are natural and make each product unique.
When you place an order, you can include a custom message or memory that you'd like to store in your ceramic piece. We will carefully place it inside during the crafting process. The memory can be discovered when you open the piece.
Yes! We offer customization options including colors, sizes, and designs. You can also add a personal message or memory to be stored inside. Please contact us or check our product pages for available customization options.
Simply browse our products, select the item you want, add any customization options, and proceed to checkout. You can create an account for faster checkout or check out as a guest.
We accept major credit cards, debit cards, and PayPal. All payments are processed securely through our payment gateway.
Custom orders typically take 2-4 weeks to create, depending on the complexity of the design and our current order volume. We will provide an estimated completion date when you place your order.
You can modify or cancel your order within 24 hours of placing it, as long as production hasn't started. After that, changes may not be possible. Please contact us immediately if you need to make changes.
Standard shipping typically takes 5-10 business days after your order is completed. Express shipping options are available at checkout for faster delivery. Custom orders will ship after the production period is complete.
Yes, we ship to most countries worldwide. International shipping times and costs vary by location. Please check our shipping page or contact us for specific information about your country.
We carefully package all items to prevent damage during shipping. If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund.
Yes! Once your order ships, you will receive a tracking number via email. You can use this number to track your package's journey to you.
Our ceramic pieces are durable but should be handled with care. Clean with a soft, damp cloth. Avoid dropping or exposing to extreme temperature changes. Keep away from direct sunlight for extended periods to preserve colors.
Most of our pieces are hand-wash only. Some items may be dishwasher safe - please check the product description or care instructions that come with your order. When in doubt, hand-washing is always the safest option.
Many of our pieces are food-safe and can be used for serving food. However, please check the product description for specific information about each item, as some pieces are decorative only.
Due to the handmade nature of our products, all sales are final unless the product arrives damaged or defective. Custom or personalized orders are non-refundable. If you receive a damaged item, contact us within 7 days for a replacement or refund.
Contact us at contact@memorymud.com with your order number and photos of any damage. We will review your request and respond within 2-3 business days with next steps.
If you couldn't find the answer you're looking for, please don't hesitate to reach out to us. We're here to help!
Email: contact@memorymud.com
We typically respond within 24-48 hours.
